14000 Privacy Policy — How We Protect Your Data
Effective date: 1 January 2026. This policy is updated from time to time.
14000 takes the protection of every user's privacy and personal information seriously. This Privacy Policy explains what information we collect, how it is used, how we store and protect it, and your rights as a user. By using the 14000 platform, you agree to the terms set out here.
Types of Information We Collect
When you register and use 14000, we collect several categories of information to ensure the service runs smoothly and securely.
Full name, email address, phone number, date of birth, and the password created during the account registration process.
Details relating to local payment methods such as FPX and e-wallets in MYR (RM). We do not store bank card numbers directly.
Device type, operating system, browser version, IP address, and other technical information collected automatically when you use the platform.
Records of in-platform activity including betting history, pages visited, session duration, and button interactions — used to enhance the user experience.
How Your Information Is Used
Information collected by 14000 is used solely for legitimate purposes related to the operation of the platform. We do not sell or transfer your personal information to third parties for marketing purposes without your consent.
- Verifying user identity and preventing fraud during the registration and login process.
- Securely processing deposits and withdrawals in MYR (RM).
- Providing responsive customer support and resolving account issues promptly.
- Sending important notifications related to your account, transactions, or policy changes.
- Analysing usage patterns to improve the functionality and performance of the 14000 platform.
- Complying with applicable legal and regulatory requirements in Malaysia.
Cookie & Tracking Technology Usage
The 14000 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device that allow the platform to remember your preferences and session.
The types of cookies we use include:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login session while browsing the platform.
- Preference cookies: Stores your language preference and display settings for a more personalised experience.
- Analytics cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
Data Security & Third-Party Sharing
The security of your personal information is a top priority for 14000. We employ a range of technical security measures, including SSL encryption for all data transmitted between your device and our servers, strict database access controls, and continuous security monitoring.
In certain circumstances, 14000 may share user information with selected third parties for operational purposes only, including:
- Payment providers: Transaction information is shared with licensed payment service providers to securely process deposits and withdrawals in MYR (RM).
- Law enforcement authorities: We may disclose information where required by Malaysian law or a valid court order.
- Technical service providers: Companies that help us manage our platform infrastructure are bound by strict confidentiality agreements.
We do not sell, rent, or transfer your personal information to advertisers or third parties unrelated to platform operations without your explicit consent.
Your Rights as a User
As a 14000 platform user, you have certain rights regarding the personal information we hold about you. These rights are subject to applicable data protection laws in Malaysia and can be exercised by contacting our support team.
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or out of date, you may request that we update it promptly.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal and operational requirements.
- Right to Object: You may object to the processing of your information for specific purposes, such as marketing communications.
To exercise any of the above rights, please contact the 14000 support team through the channels available in your account. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.
Policy Changes & Contact Us
14000 reserves the right to modify this Privacy Policy at any time to reflect changes in operations, technology, or legal requirements. Any material changes will be communicated to users via in-platform notifications or their registered email address at least seven days before the changes take effect.
Users are responsible for reviewing this policy periodically. Continued use of the 14000 platform after any changes are published will be considered acceptance of the updated terms. The effective date at the top of this page reflects the latest version of the policy currently in force.
If you have any questions, concerns, or requests regarding your privacy and data protection, you can reach us by email at: [email protected]. Our team is always here to help. You may also visit our FAQ page us for answers to common questions, or go ahead and create a new account and log in to enjoy the full 14000 platform experience safely and comfortably.